Privacy Policy

Last Updated: May 28, 2026.

1. Introduction

Welcome to Lucky Dreams (luckydreams-nz.org). We are committed to protecting your personal information and your right to privacy. As a platform dedicated to providing the best gaming experience for the New Zealand punter, we understand that trust is the foundation of our relationship with you. Whether you are spinning the reels on your favorite pokies or looking to make a quick withdrawal in NZD, we want you to feel confident that your data is handled with the utmost care.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. When you use our services, you are trusting us with your personal data, and we take that responsibility seriously. We operate in accordance with the New Zealand Privacy Act 2020, which governs how we collect, use, disclose, store, and access your personal information.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at [email protected].

2. Information We Collect

To provide you with a seamless and secure experience, we collect various types of information. This includes personal information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide

When you register an account, make a deposit in NZD, or contact our support team, we may collect:

  • Contact details: Your name, email address, physical address, and telephone number.
  • Account credentials: Your chosen username and password.
  • Verification documents: To comply with our legal obligations and prevent fraud, we may require proof of identity, such as a passport or driver’s license.
  • Communication data: Records of your interactions with our support team, whether via live chat or email.

2.2 Information Collected Automatically

When you visit our site to play pokies or browse our games, we automatically collect certain technical information:

  • Usage data: Information about how you interact with our website, such as which pages you visit, the duration of your sessions, and the games you play.
  • Device information: Your IP address, browser type, operating system, and device identifiers.
  • Cookies and tracking technologies: We use cookies to improve your experience, remember your preferences, and ensure our site runs smoothly.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors (e.g, POLi, Visa, Mastercard, Neosurf) or identity verification services, to ensure the security of your transactions and compliance with regulatory requirements.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account management: To set up, maintain, and secure your account.
  • Transaction processing: To facilitate your deposits and withdrawals using methods like POLi, bank transfers, or cryptocurrency, ensuring your funds are processed quickly.
  • Compliance: To verify your identity and meet our legal and regulatory obligations as defined by the Department of Internal Affairs and the Gambling Commission NZ.
  • Improving our service: To analyze trends and user behavior so we can offer a better selection of pokies and a more enjoyable site experience.
  • Customer support: To provide you with help when you need it and to ensure you have a "sweet as" experience on our platform.
  • Marketing and communication: If you have opted in, we may send you information about promotions or bonuses that we think you might be "keen" on.

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process your personal data based on several legal grounds:

  • Performance of a contract: Processing is necessary to provide you with the services you requested, such as managing your account and processing your gaming transactions.
  • Legal obligation: We are required to process certain information to comply with anti-money laundering (AML) laws and other regulatory requirements set forth by New Zealand authorities.
  • Legitimate interests: We process information to improve our services, detect and prevent fraud, and ensure the security of our platform.
  • Consent: Where we rely on your consent (e.g, for marketing emails), you have the right to withdraw that consent at any time.

5. Security of Your Personal Information

We are committed to the security of your data. We implement robust technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

We use industry-standard encryption protocols to protect your sensitive data during transmission, especially when you are making a deposit or withdrawal. We also restrict access to your personal information to only those employees and partners who have a legitimate business need to know.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use a strong password and keep your login credentials private.

6. Your Rights Under the Privacy Act

As a user in New Zealand, you have specific rights regarding your personal information:

  • Right to access: You can request to see what personal information we hold about you.
  • Right to correction: If your information is inaccurate or incomplete, you can ask us to update or correct it.
  • Right to deletion: In certain circumstances, you may request that we delete your personal information.
  • Right to withdraw consent: You can opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes specified by New Zealand law.

7. Responsible Gambling

We are dedicated to promoting responsible gaming. If you feel that your playing habits are becoming a concern, we encourage you to reach out to the Problem Gambling Foundation. You can contact them at 0800 664 262 for free, confidential advice and support. Our staff are trained to recognize signs of problem gambling and can assist with self-exclusion or setting deposit limits upon request. We believe that gaming should always be an enjoyable pastime.

8. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

9. Disclosure of Information

We do not sell your personal information to third parties. We may, however, disclose your information to:

  • Service providers: Trusted third parties who assist us in operating our website, conducting our business, or serving our users (e.g, payment processors, hosting providers).
  • Regulatory authorities: Where required by law, we may share information with the Department of Internal Affairs or other law enforcement agencies.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

10. Cookies and Tracking

We use cookies to enhance your experience. Cookies are small text files placed on your device to store information about your preferences. They help us understand how punters use our site, which allows us to optimize our pokies and overall site performance. You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features on our site.

11. International Data Transfers

As a global service provider, we may sometimes process or store your data outside of New Zealand. In such cases, we ensure that your personal information is protected by appropriate safeguards and that the data is handled in accordance with the principles set out in the New Zealand Privacy Act 2020. By providing your information, you consent to this transfer.

12. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take immediate steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, "chur" for reaching out to us. We are always here to help. You can contact our support team at:

Email: [email protected].

Whether you are a long-time punter or new to the scene, we are glad you are here at Lucky Dreams. We take your privacy seriously so that you can focus on what you do best — playing your favorite pokies and enjoying your time with us. Thank you for choosing us, and we hope you have a great experience.

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