Terms & Conditions
Effective Date: May 28, 2026.
Welcome to Lucky Dreams. By accessing, browsing, or using the services provided at luckydreams-nz.org, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Lucky Dreams. Please read them carefully before you start playing our range of games, including our wide selection of pokies.
If you do not agree with any part of these terms, you must discontinue your use of our services immediately.
1. Eligibility and Registration
1.1. Age Restriction: You must be at least 18 years of age to register an account and participate in any gambling activity on this site. Access by minors is strictly prohibited. We reserve the right to request proof of age and identity at any time.
1.2. Legal Jurisdiction: Gambling online may be subject to specific laws in New Zealand. While we operate internationally, it is the responsibility of the individual punter to ensure that their participation in online gambling is compliant with local regulations as overseen by the Department of Internal Affairs and the Gambling Commission NZ.
1.3. Prohibited Jurisdictions: You are responsible for ensuring that you are not accessing the site from a jurisdiction where online gambling is prohibited.
1.4. Account Creation: To play, you must register a personal account. You agree to provide accurate, complete, and truthful information during the registration process, including your full name, date of birth, and current residential address in New Zealand.
1.5. Single Account Policy: Each punter is permitted to maintain only one account. The creation of multiple accounts by the same individual, or the use of proxies/VPNs to hide your identity or location, will result in the immediate closure of all associated accounts and the forfeiture of any funds or winnings therein.
2. Account Rules and Security
2.1. Account Credentials: You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account, whether authorized by you or not, is your sole responsibility.
2.2. Prohibited Use: You agree not to use the site for any illegal or fraudulent activities. This includes, but is not limited to, money laundering, collusion, or the use of software bots to gain an unfair advantage on our pokies or table games.
2.3. Account Verification: To ensure compliance with Anti-Money Laundering (AML) regulations, we require identity verification. You may be asked to provide government-issued identification, proof of address, and evidence of payment method ownership. Failure to provide these documents may result in account suspension and the withholding of withdrawals.
2.4. Account Closure: We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, if we suspect fraudulent behavior, breach of these terms, or any other activity deemed harmful to our operations or other players.
3. Financial Transactions and Payments
3.1. Currency: All accounts at Lucky Dreams are denominated in New Zealand Dollars (NZ$). All deposits and withdrawals must be processed in NZD.
3.2. Deposit Methods: We support several convenient payment methods tailored for the New Zealand market, including POLi, Visa, Mastercard, Neosurf, and various cryptocurrencies. When using bank transfers, the name on the account must match the name registered on your Lucky Dreams account.
3.3. Withdrawal Policy: We pride ourselves on fast withdrawals. However, before a withdrawal can be processed, all internal checks must be completed. Withdrawals will be returned to the original payment method where possible.
3.4. Dormant Accounts: If your account remains inactive for a period of 12 consecutive months, we reserve the right to charge an administration fee. If the account remains inactive for a further period, we may close the account in accordance with applicable laws.
4. Bonuses and Promotions
4.1. General Bonus Terms: All bonuses offered by Lucky Dreams are subject to specific terms and conditions. Bonuses are intended for recreational use only.
4.2. Wagering Requirements: Unless otherwise stated, all bonuses carry wagering requirements. This means you must bet the bonus amount a specific number of times before you can withdraw any winnings.
4.3. Pokies Contribution: Please note that different games contribute differently to wagering requirements. Bets placed on our extensive selection of pokies typically count towards 100% of the wagering requirements, whereas table games may contribute significantly less. Always check the specific promotion details to see which games are included.
4.4. Bonus Abuse: Engaging in strategies to exploit bonus offers, such as "bonus hunting" or placing low-risk bets to meet wagering requirements, is strictly prohibited. We reserve the right to revoke any bonus and associated winnings if abuse is detected.
4.5. Trust and Fairness: We believe in keeping things "sweet as." We aim to be transparent with our bonus terms so that our players know exactly where they stand. Chur for choosing to play with us.
5. Responsible Gambling
5.1. Our Commitment: Lucky Dreams is committed to providing a safe and responsible gaming environment. We encourage all our players to stay in control of their gambling habits.
5.2. Problem Gambling Support: If you feel that your gambling is becoming a problem, or if you simply need someone to talk to, please contact the Problem Gambling Foundation. They provide professional, confidential support to New Zealanders. You can reach them at 0800 664 262.
5.3. Deposit Limits: We offer tools to help you manage your spending. You can set daily, weekly, or monthly deposit limits through your account settings.
5.4. Self-Exclusion: If you need a break, you can request a self-exclusion period. During this time, your account will be locked, and we will do our best to ensure you do not receive marketing communications from us.
5.5. Recognizing the Signs: Keep an eye out for signs of problem gambling, such as chasing losses, gambling with money you cannot afford to lose, or spending more time on pokies than intended. If you are ever feeling overwhelmed, please reach out to our support team at [email protected] or contact the resources listed above.
6. Anti-Money Laundering (AML) and Counter-Terrorist Financing
6.1. Compliance: Lucky Dreams adheres to international and local AML standards to prevent the use of our platform for criminal activity.
6.2. Monitoring: We monitor all financial transactions for suspicious patterns. Any activity deemed suspicious will be reported to the relevant authorities in accordance with our legal obligations.
6.3. Source of Funds: We reserve the right to request documentation verifying the source of funds for any deposits made into your account. This is a standard procedure and is essential for maintaining the security and integrity of our platform.
7. Intellectual Property and Content
7.1. Ownership: All content on this website, including software, text, graphics, logos, and images, is the property of Lucky Dreams or its licensors and is protected by copyright and other intellectual property laws.
7.2. Limited License: You are granted a non-exclusive, non-transferable, and revocable license to access the site for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, or create derivative works from any part of this site without our express written consent.
8. Limitation of Liability
8.1. Service Availability: While we strive to ensure the site is available 24/7, we do not guarantee that the services will be uninterrupted or error-free. We are not liable for any losses resulting from downtime, server issues, or technical failures.
8.2. Third-Party Links: Our site may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites.
8.3. Limitation of Damages: To the maximum extent permitted by law, Lucky Dreams shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or your inability to access or use the site.
9. Dispute Resolution
9.1. Internal Complaints: If you have a complaint regarding any aspect of our services, please contact our support team at [email protected]. We aim to resolve all disputes in a fair and timely manner.
9.2. Escalation: If you are dissatisfied with the outcome of an internal complaint, you may escalate the matter to our management team.
9.3. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, subject to the regulatory oversight of the Department of Internal Affairs and the Gambling Commission NZ.
10. Amendments
10.1. Right to Modify: We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page and will be effective immediately upon posting. Your continued use of the site constitutes your acceptance of the revised terms.
10.2. Periodic Review: It is your responsibility to review these terms periodically to stay informed of any changes. We recommend that you check this page regularly to ensure you are familiar with the current rules governing our services.
11. General Provisions
11.1. Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
11.2. Entire Agreement: These Terms and Conditions, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Lucky Dreams regarding your use of the site and supersede all prior agreements or understandings.
11.3. Waiver: The failure of Lucky Dreams to enforce any right or provision of these terms shall not be considered a waiver of such right or provision.
11.4. Language: These terms are provided in English. If there is any discrepancy between the English version and any translation of these terms, the English version shall prevail.
11.5. Contact Information: If you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to contact our dedicated support team at [email protected]. We are always here to help and ensure your experience with us remains as "sweet as" possible. Chur.
12. Final Acknowledgement
By clicking the "Register" button, or by using our services, you expressly acknowledge that you have read and agreed to these Terms and Conditions in their entirety. You acknowledge that you understand the risks involved in gambling, including the possibility of losing money, and that you are participating of your own free will. You confirm that all the information you have provided is accurate and that you meet the eligibility requirements set forth in this document.
We thank you for choosing Lucky Dreams as your preferred gaming destination. We take the trust you place in us seriously, and we aim to provide a top-tier experience for all our players. From our diverse library of pokies to our secure, NZ-friendly payment options like POLi, we are dedicated to providing a fair, safe, and enjoyable environment. Play responsibly, keep the fun in the game, and enjoy your time here at Lucky Dreams.
